Returns & Exchanges

At JS Industries Australia, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products in original, unused condition. Our goal is to ensure a seamless exchange or refund process so you can get back to your lifestyle without delay.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unused, in their original packaging, and within the 30-day return period from the date of delivery.

• 2.
  Submit a Request

  Contact our customer support team via the online portal with your order number and reason for return to receive an authorization number.

• 3.
  Pack and Ship

  Securely package the items with the return authorization included and ship them to our Australian distribution center using a tracked service.

• 4.
  Processing and Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days.